Return and Refund Policy

Thank you for shopping with us. We value your satisfaction and aim to provide quality products and service. Please read our Return and Refund Policy carefully before making a purchase.

1. Faulty or Damaged Items

We are committed to ensuring the quality of our products. If you receive an item that is faulty, defective, or not as described, you are entitled to a full refund or exchange.

• You must notify us of the fault within 30 days of receiving the item.

• Proof of fault (such as photos or videos) may be required to process the return.

• The item must be returned in its original condition, including any packaging and accessories.

2. Incorrect Orders or Accidental Purchases (Before Dispatch)

If you accidentally ordered the wrong item or made an error during checkout:

• Please contact us immediately after placing the order.

• If the order has not yet been dispatched, we can cancel it and issue a full refund.

• Once an order has been dispatched, we are unable to offer a refund for incorrect or accidental purchases.

3. Change of Mind

We do not offer refunds or returns for change of mind, including:

• Incorrect product choices made by the customer
  

• Dissatisfaction with product preferences

Please ensure that you review your order carefully before completing your purchase.

4. How to Request a Return or Refund

To request a return or refund, please contact us during trading hours:

E-mail: westsprayairless@gmail.com
Ph: 03 9943 2203 

Include the following details in your request:

• Order number

• Description of the issue

• Supporting evidence (if applicable)

Our team will assess your request and respond as quickly as possible.